Client Impact


Client Impact
Client Requirements		Service Delivery Capability
As a client you should have expectations concerning the extent , quality, cost, benefits, and reliability of our services. PMC uses a checklist to aid in reviewing your requirements.		Service delivery is the application of consulting skill. Without this skill, even high levels of understanding cannot be put to effective use for our clients. PMC delivers services through several steps: 1. Setting objectives, identifying problems and needed services, and gathering essential facts pertaining to the problem and means of delivering the services. 2. Adapting and designing the services that are to be the principal deliverables. 3. Implementing services in a satisfactory manner. 4. Evaluating the results in order to determine the value added
If a fully implemented service, system, or recommendation will be turned over to the client ready for use...	PMC will give greater attention to detail than with other services.
If the service requires changes or adaptations by the client...	PMC will tell the client explicitly what to do in order to realize the service benefits.	To effectively deliver services PMC steps through the following checklist: How long does PMC have from the time the client requests the service to delivery of the service? What technology is required to deliver the service? Will the service have a reasonably lengthy useful life? Will PMC be able to deliver the service profitably, yet in a cost effective manner to the client? Is PMC organized to deliver the desired service? Is the client capable of accepting the service? By asking these questions during the planning period of the project, PMC is able to anticipate and define most of the problem areas likely to arise.
If the client belongs to an industry with special characteristics or problems...	PMC will design the service to produce satisfaction in such situations.
If the client has special financial or growth problems...	PMC will be extremely cautious to ensure that the service does not aggravate these problems.